Thursday, August 25, 2016

How Can You Fix - BSOD, system service exception, error code 0x0000003b when launching steam games?

BSOD, system service exception, error code 0x0000003b when launching steam games

PLEASE HELP , after extensive searching I am led to this site to try and sort out my problem

Until recently I have had no problems playing games that I have launched from steam.
Only recently have I started to notice that when I launch specific games in my games library the BSOD with the system_service_exception error code 0x0000003b appears, this
can be intermittent.

I have installed blue screen view and it seems to indicate that the driver atikmdag.sys and ntoskrnl.exe is causing the issue linked to the ati kernel mode driver and NT kernel and system which are their file names respectively, I have tried reinstalling the
new catalyst drivers but this doesnt seem to make any difference.
this is as far as I have gone

the minidump is uploded
the age of my system now is approximately 2 and half years - I have also considered updating my motherboard e.g flash bios and update chipset drivers but I do not know if this will make any difference.

Any thoughts or opinions will be greatly appreciated .
Thank you
this is what appears
** STOP: 0x0000003b
(0x00000000c0000094, 0xFFFFF880050CFB99,0xFFFFF8800c34C990, 0x0000000000000000)
*** atikmdag.sys - Address FFFFF880050CFFB99 base at FFFFF88005055000, DATE STAMP 5154fbf8
Thank you for the  reply
Here is link to minidump
I have a custom built PC
Processor i7- 2600K (not overclocked)
Graphics Card - ATI 6990 HD
Sound Card - Creative X- Fi
Mouse - Razer MAmba
Keyboard - RAzer Deathstalker
here is the link to the driver view report
Here is a link to my system information
all tests were in normal operating mode

Solutions to the Problem BSOD, system service exception, error code 0x0000003b when launching steam games

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