Cannot install itunes on Windows 7. [Anwsered]

Cannot install itunes on Windows 7.

Has anyone received this error message.  It wont install Itunes.
This software you are installing for this hardware has not passed Windows Logo testing.  Hardware will not be installed.

Keys to the Problem Cannot install itunes on Windows 7.

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Hello floridazedgirl,
There is a KB article that has the exact error message you are getting but for a Zune device on a Windows XP computer.
However, it does have some good troubleshooting steps that might help give a clue as to what is happening when you try to install iTunes.
Article ID: 929279 - Error message: "The software you are installing for this hardware: Zune has not passed Windows Logo testing to verify its compatibility with Windows XP"
Let us know if this helps with your issue.
Sincerely,

Marilyn
Microsoft Answers Support Engineer
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Microsoft Answers Feedback Forum and let us know what you think

1. Access the files on your computer via MY COMPUTER
2. Under the C: drive, access the WINDOWS folder
3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
4. Delete any files within this download folder.
5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

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