Tuesday, September 13, 2016

Troubleshoot:Can't update (or uninstall) itunes 10.2 Error

Can't update (or uninstall) itunes 10.2

I currently have iTunes installed on my computer.
(OS is Windows 7) 

I tried to update iTunes to the newest version - 10.4 however after downloading I receive the following error message: "The feature you are trying to use is on a network resource that is unavailable.
 Click OK to try again, or enter an alternate path to
a folder containing the installation package 'iTunes64.msi' in the box below."

The path in the box is 'C:\Users\Missy\AppData\Local\Apple\Apple Software Update\'

When I search the computer for iTunes64.msi I find it in the path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes'

When I point the installer there I get the following error (which doesn't make much sense):  "The path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes\iTunes64.msi' cannot be found.
Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes" 

I searched the interwebs for a solution and found that back in 2008 this error seemed to be quite common and the solution was a Microsoft program called "MS Installer Cleanup Utility" which is no longer available.
 I did find a download - but it was not
able to be used on Windows 7.

I then tried uninstalling iTunes all together, to no avail.
 I get the same error. "The feature you are trying to use is on a network resource that is unavailable.
 Click OK to try again, or enter an alternate path to a folder containing the installation
package 'iTunes64.msi' in the box below."

Frustrating!!! PLEASE help :)

Also FWIW, iTunes 10.2 runs fine, it just doesn't want to update!

Anwsers to the Problem Can't update (or uninstall) itunes 10.2

Download SmartPCFixer for Free Now

Hi MissyBelle,
I would suggest you to view the following link to uninstall iTunes form your computer.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

To check for Windows updates

  1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Another Safe way to Fix the Problem: Can't update (or uninstall) itunes 10.2:

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1. Download Error Fixer. Install it on your computer.

2. After the scan is done, you can see the errors and problems which need to be fixed.

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